All refund requests must be made within 10 (ten) calendar days from the date the order was delivered. Please follow these steps to proceed with your request.

ATTENTION: We cannot exchange (substitute) the item/s but only refund them.
  • First of all, send an email to marking in the object "Request of return order number ... (your order number)" or use the contact section of the website.
  • Specify what you want to return and you will receive via email the code for delivery for no extra charge.
  • Retrieve the return form you received in the pack, fill it in its entirety and specify the article/s previously ordered that you want to return.
  • Attach all the packaging for the courier, using DHL for orders not made in Italy or BARTOLINI for orders made in Italy.
  • end the return to: FFW S.r.l C/O KICKOFF S.p.A. Via A. Einstein, 24 - 50013 Campi Bisenzio (FI) - Italy.

Upon verification of the integrity of product (as General Conditions of Contract,) we will refund only the cost of the item/s, while the shipping costs will be held by FFW S.r.l.