FREE RETURN

FREE RETURN
All refund requests must be made within 10 (ten) calendar days from the date the order was delivered. Please follow these steps to proceed with your request.

ATTENTION: We cannot exchange (substitute) the item/s but only refund them.
  • First of all, send an email to cs.sundek@the-ffw.com marking in the object "Request of return order number ... (your order number)" or use the contact section of the website.
  • Specify what you want to return and you will receive via email the code for delivery for no extra charge.
  • Retrieve the return form you received in the pack, fill it in its entirety and specify the article/s previously ordered that you want to return.
  • Attach all the packaging for the courier, using DHL for orders not made in Italy or BARTOLINI for orders made in Italy.
  • end the return to: FFW S.r.l C/O KICKOFF S.p.A. Via A. Einstein, 24 - 50013 Campi Bisenzio (FI) - Italy.
 

Upon verification of the integrity of product (as General Conditions of Contract,) we will refund only the cost of the item/s, while the shipping costs will be held by FFW S.r.l.